The Experience Company

FREQUENTLY ASKED QUESTIONS

WHAT MAKES YOU DIFFERENT FROM OTHER AGENTS?
EXCLUSIVE ACCESS, WINE & GOURMET LIFESTYLE, and 100% CUSTOMIZATION. We open the doors to exceptional venues and destinations where others cannot. Unlike many companies, our team comprises not just of travel consultants but also of sommeliers, food experts, sport pros and certified planners. What's more, your experiences are really tailor-made: from your preferred language to your style of accommodation, and your dietary requirements to your own travel schedule, we make it happen for you.

HOW DO YOU ENSURE THE QUALITY OF SERVICE?
WE TEST AND APPROVE FIRST. With experience, certifications and insurances, we do not compromise on quality. We have visited, audited and validated the places and journeys we propose. The devil is in the detail, so are we for your own enjoyment - and we speak from & of experience.

ARE THERE AGE LIMITS TO ENJOY YOUR SERVICES?
NO, WE DESIGN EXPERIENCES FOR ALL AGE GROUPS. Where age limit applies like wine tasting, children will be given a special program or be taken care of. Each country's legislation on legal drinking / buying age shall be respected. As for senior citizens, health conditions are taken into consideration.

HOW DO I GET STARTED?
CONTACT US via the enquiry form, phone or email, even if you are not sure of the date or destination. We will discuss with you to prepare the best experience for you. All payments including deposit are secure and you can benefit from the Travel Industry Compensation Fund and Package Tour Accident Contingency Fund Scheme if needed. For more info, please refer to the Terms & Conditions.

FREQUENTLY ASKED QUESTIONS

ARE YOU A TRAVEL AGENCY OR AN EVENT COMPANY?

BOTH. We are a licensed travel agent & concierge and a professional event management firm. Modern travel requires event planning and vice-versa, and we are the only one to combine both areas of expertise to suit your requirements anywhere around the world. So instead of dealing with many people, you can leverage us as your single contact point.

ARE YOUR SERVICES FOR INDIVIDUALS OR COMPANIES?

BOTH. Thanks to our widely experienced team, we understand both the needs of individuals or families, and the ones of corporations. Many of our guests first come to us for their own holidays and then offer us to serve their entire company. The other way happens too, especially with many of our customers who are in top management positions.

WILL YOU ARRANGE EVERYTHING OR JUST SOME PARTS?

IT'S UP TO YOU. We are happy to be your unique point of contact from itinerary planning to booking and on-site arrangements. You may want to redeem miles or loyalty points and we understand that perfectly. We also understand the wish for flexibility, so you can also use our services "a-la-carte", only for the parts you need like private visits, transportation, or celebration arrangements.

I AM NOT A WINE OR FOOD EXPERT, CAN I STILL ENJOY YOUR SERVICES?

YES OF COURSE! We offer customized lifestyle packages & events suited to your own preferences. Many are in wine regions as they offer a wonderful lifestyle but we also open selected destinations with outstanding gastronomy and nature, or organize high-profile events simply where you are. We serve wine lovers but most of our guests simply want extraordinary experiences tailored to their own personalities and wishes.